Essy Beauty Care Services
No. 12A, Jalan Intan 1, Taman Puchong Intan, 47100 Puchong, Selangor
CANCELLATION AND REFUND POLICY
This Cancellation and Refund Policy (“Policy”) governs the terms under which Clients may cancel bookings and request refunds for services booked through the Essy Beauty Care Services platform (“Platform”), and the obligations of Vendors and the Platform Provider in relation to such cancellations and refunds. By booking any service through the Platform, Clients and Vendors acknowledge and agree to be bound by this Policy.
1. Cancellation by Clients
Clients may cancel a confirmed booking in accordance with the cancellation timeframe indicated on the Platform at the time of booking. Cancellations made within the specified free cancellation period shall be fully refundable. Cancellations made after the free cancellation period may be subject to a partial refund, administrative fee, or no refund depending on the Vendor’s policy for that specific service. The Platform shall communicate the applicable cancellation rules to the Client before confirming the booking.
2. Cancellation by Vendors
Vendors may only cancel bookings under exceptional circumstances such as unavoidable emergencies, illness, equipment failure, or other circumstances beyond their reasonable control. In the event of a Vendor-initiated cancellation, the Vendor is responsible for promptly notifying the Platform, and the Platform shall ensure that the Client receives a full refund for any affected booking. Repeated or unjustified cancellations by the Vendor may result in penalties, suspension, or termination of the Vendor account.
3. Refund Process
Refunds will be processed using the original payment method used by the Client, and any applicable transaction fees or bank charges may be deducted from the refunded amount. Refunds initiated due to Vendor cancellations shall be fully borne by the Vendor, whereas refunds requested by Clients within the permissible cancellation period shall be processed by the Platform Provider according to the Vendor’s policy. Clients acknowledge that the Platform may require up to a specified number of business days to complete refund processing due to banking procedures.
4. Disputes and Exceptional Cases
In the event of disputes regarding refunds, cancellations, or service dissatisfaction, the Platform reserves the right to review the case, including communications, booking history, and any supporting evidence provided by either the Client or Vendor. The Platform may, at its discretion, approve, adjust, or reject a refund request to ensure fairness and maintain service quality. All decisions made by the Platform in relation to such disputes shall be final and binding.
5. Non-Refundable Services
Certain services or promotions may be designated as non-refundable at the time of booking. Clients are responsible for reviewing service descriptions and policies before confirming a booking. No refunds shall be issued for non-refundable services except in cases where the Vendor cancels the booking or fails to provide the booked service.
6. Limitation of Liability
The Platform Provider shall not be liable for any losses, damages, or claims arising from delays in refunds, partial refunds, Vendor cancellations, or any failure of a service to meet Client expectations. All refund obligations resulting from service issues are the responsibility of the Vendor in accordance with this Policy.
7. Amendments to the Policy
The Platform Provider reserves the right to modify or update this Policy at any time. Clients and Vendors will be notified of material changes via the Platform or email. Continued use of the Platform after any amendment constitutes acceptance of the updated Policy.
By booking a service on the Essy Beauty Platform, Clients acknowledge that they have read, understood, and agreed to this Cancellation and Refund Policy.
